Frequently asked questions

Add products to your cart, open the cart and choose Checkout. Enter your delivery details, pick a delivery date and time slot, choose how to pay and confirm. You can check out as a guest or sign in to a free account to keep your details and receipts.

You can pay with MTN Mobile Money, Airtel Money, or a Visa or Mastercard card. Payments are processed securely by our payment provider.

Enter the MTN or Airtel number you want to pay with. You will get a prompt on that phone; approve it by entering your PIN. The page updates by itself as soon as the payment is confirmed. The number you pay with can be different from your contact number.

Yes. We never see or store your card number or mobile money PIN. Those go straight to the payment provider. Our pages use an encrypted (HTTPS) connection.

You have not been charged for a failed payment. Open the payment page again and use Try again. Check that the number is an active MTN or Airtel Money number with enough balance. If money left your account but the order still shows unpaid, message us on WhatsApp with your order number and we will check it.

Contact us as soon as possible. An order that has not yet been prepared or sent out can be cancelled. Unpaid orders that are not completed expire on their own. See Delivery & Returns.

We deliver to the areas listed at checkout. Each listed area has its own delivery fee, shown before you pay. If your area is not listed, choose My area isn't listed and type where you are; if you are outside Uganda, choose I am outside Uganda and pick your country. You finish your order as normal, and we call or message you to agree how the parcel will reach you and what the delivery costs. That cost is not part of the checkout payment, and customs charges abroad are paid by the customer.

For the listed areas you choose a delivery date and time at checkout, and we aim to deliver within it; for other places we agree the date with you when we call. Orders are prepared once payment is confirmed. Some days may be unavailable for delivery; those are blocked at checkout.

Use the link on your confirmation page, or open Track order and enter your order number and the phone number you used. Signed-in customers see all their orders in My account. You do not need an email address.

Please keep your phone on; our rider may call you. If we cannot reach you we will contact you to arrange another delivery, and an extra delivery fee may apply.

No. You can order as a guest. An account lets you check out faster and keeps every order and receipt in one place.

Right after payment you can download the receipt (PDF) from the confirmation page. Later, open your private tracking link, or sign in to your account and download it from Orders and receipts. If you ordered as a guest, you can add that order to your account with the order number and the phone number you used.

Yes. You can sign in with either your phone number or your email address, whichever you used when you created the account.

At least 8 characters with a letter, a number and a special character such as ! @ # or $. Avoid common passwords and anything based on your name, phone or email.

Message us on WhatsApp. After we confirm it is you, we can give you a temporary password and you will choose your own at your next sign-in. If your account has an email, use Forgot password.

Yes. We sell 100% authentic Korean and Japanese skincare, sourced from trusted suppliers.

Each product page describes what it is for. For advice, message us on WhatsApp with your skin type and concerns. If you have sensitive skin or a skin condition, patch-test new products and ask a doctor or dermatologist when in doubt.

Join our newsletter in the footer for restock news, or ask us on WhatsApp whether we expect more.

For hygiene and safety, once an order has been delivered in good condition and opened, it cannot be returned. A product can be returned only if it was damaged on the way by the delivery person, or was damaged in our shop and left the shop that way without us knowing. Contact us within 48 hours of delivery with your order number and photos. See Delivery & Returns.

Contact us within 48 hours of delivery with your order number and a photo. We will replace the item or refund you.

Approved refunds go back to the mobile money number or card used for the original payment. Allow a few working days for it to show. Full details are on the Delivery & Returns page.

Yes. We supply pharmacies, salons, beauty shops, online sellers and distributors. Send a short form on the Wholesale enquiries page and our team will reply within one working day with pricing and minimum order details.